Maxnet|SAP Practice|Production Support|Big Data|Staff Augmentation
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ProductionSupport
24 x 7
Production Support

We design our production support to solve your business problem

Our Adaptive and tailored SaaS model comes with 24 x7 support options. We specialize in Retail, Finance, Healthcare business verticals We offer to start with a scalable model that adds strength to our learning and understanding of your requirements




Support Phase L1 L2 L3 L4
Core Features The first connect to register the failure. L2 support will help in managing and resolving basic failure. L3 support can help in managing small bug fixes. L4 support will include all other support.
Primary Support Success Success Success Success
Minor Enhancement error error Success Success
Bug Fixes, Performance Tuning error error Success Success
Subject Matter Expert error error Success Success
Root Cause analyses error error error Success
Support Model Incidence are resolved by Onsite Team Onshore and Offshore work as a team to resolve Major team will work from offshore to resolve Complete support from offshore team
Time zone leverage error error Success Success
When To Adopt When requirements are not clear, and it may need to handle undefined task, this option will work For unloading non strategic function To offload major responsibility for support tasks To drive incremental value to achieve business objective including enhancement and support
Support Hours error 8 Hr

success12 Hr

error16 Hr

error24 Hr
Choose No of Days for Support Days of week
Success5 Hr

error7 Hr
Point-of-failure analysis error error success success
Technical debt error error success success