Our Adaptive and tailored SaaS model comes with 24 x7 support options. We specialize in Retail, Finance, Healthcare business verticals We offer to start with a scalable model that adds strength to our learning and understanding of your requirements
| Support Phase | L1 | L2 | L3 | L4 |
|---|---|---|---|---|
| Core Features | The first connect to register the failure. | L2 support will help in managing and resolving basic failure. | L3 support can help in managing small bug fixes. | L4 support will include all other support. |
| Primary Support |  | | | |
| Minor Enhancement |  | | | |
| Bug Fixes, Performance Tuning | | | | |
| Subject Matter Expert | | | | |
| Root Cause analyses | | | | |
| Support Model | Incidence are resolved by Onsite Team | Onshore and Offshore work as a team to resolve | Major team will work from offshore to resolve | Complete support from offshore team |
| Time zone leverage | | | | |
| When To Adopt | When requirements are not clear, and it may need to handle undefined task, this option will work | For unloading non strategic function | To offload major responsibility for support tasks | To drive incremental value to achieve business objective including enhancement and support |
| Support Hours | 8 Hr12 Hr16 Hr24 Hr | |||
| Choose No of Days for Support | Days of week5 Hr7 Hr | |||
| Point-of-failure analysis | | | | |
| Technical debt | | | | |
