Production-Support | maxnet-tech
24 x 7
Production Support

We design our production support to solve your business problem

Our Adaptive and tailored SaaS model comes with 24 x7 support options. We specialize in Retail, Finance, Healthcare business verticals We offer to start with a scalable model that adds strength to our learning and understanding of your requirements

Support Phase L1 L2 L3 L4
Core Features The first connect to register the failure. L2 support will help in managing and resolving basic failure. L3 support can help in managing small bug fixes. L4 support will include all other support.
Primary Support
Minor Enhancement
Bug Fixes, Performance Tuning
Subject Matter Expert
Root Cause analyses
Support Model Incidence are resolved by Onsite Team Onshore and Offshore work as a team to resolve Major team will work from offshore to resolve Complete support from offshore team
Time zone leverage
When To Adopt When requirements are not clear, and it may need to handle undefined task, this option will work For unloading non strategic function To offload major responsibility for support tasks To drive incremental value to achieve business objective including enhancement and support
Support Hours 8 Hr

12 Hr

16 Hr

24 Hr
Choose No of Days for Support Days of week
5 Hr

7 Hr
Point-of-failure analysis
Technical debt