Our Adaptive and tailored SaaS model comes with 24 x7 support options. We specialize in Retail, Finance, Healthcare business verticals We offer to start with a scalable model that adds strength to our learning and understanding of your requirements
Support Phase | L1 | L2 | L3 | L4 |
---|---|---|---|---|
Core Features | The first connect to register the failure. | L2 support will help in managing and resolving basic failure. | L3 support can help in managing small bug fixes. | L4 support will include all other support. |
Primary Support | ![]() | ![]() | ![]() | ![]() |
Minor Enhancement | ![]() | ![]() | ![]() | ![]() |
Bug Fixes, Performance Tuning | ![]() | ![]() | ![]() | ![]() |
Subject Matter Expert | ![]() | ![]() | ![]() | ![]() |
Root Cause analyses | ![]() | ![]() | ![]() | ![]() |
Support Model | Incidence are resolved by Onsite Team | Onshore and Offshore work as a team to resolve | Major team will work from offshore to resolve | Complete support from offshore team |
Time zone leverage | ![]() | ![]() | ![]() | ![]() |
When To Adopt | When requirements are not clear, and it may need to handle undefined task, this option will work | For unloading non strategic function | To offload major responsibility for support tasks | To drive incremental value to achieve business objective including enhancement and support |
Support Hours | ![]() ![]() ![]() ![]() | |||
Choose No of Days for Support | Days of week![]() ![]() | |||
Point-of-failure analysis | ![]() | ![]() | ![]() | ![]() |
Technical debt | ![]() | ![]() | ![]() | ![]() |