Our Adaptive and tailored SaaS model comes with 24 x7 support options. We specialize in Retail, Finance, Healthcare business verticals We offer to start with a scalable model that adds strength to our learning and understanding of your requirements
| Support Phase | L1 | L2 | L3 | L4 |
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| Core Features | The first connect to register the failure. | L2 support will help in managing and resolving basic failure. | L3 support can help in managing small bug fixes. | L4 support will include all other support. |
| Primary Support |  |
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| Minor Enhancement |  |
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| Bug Fixes, Performance Tuning | |
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| Subject Matter Expert | |
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| Root Cause analyses | |
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| Support Model | Incidence are resolved by Onsite Team | Onshore and Offshore work as a team to resolve | Major team will work from offshore to resolve | Complete support from offshore team |
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| When To Adopt | When requirements are not clear, and it may need to handle undefined task, this option will work | For unloading non strategic function | To offload major responsibility for support tasks | To drive incremental value to achieve business objective including enhancement and support |
| Support Hours | 8 Hr  12 Hr 16 Hr24 Hr |
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| Choose No of Days for Support | Days of week 5 Hr 7 Hr |
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| Point-of-failure analysis | |
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| Technical debt | |
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