24 x 7 – EDW Production Support
Empower your business with continuous success! Choose Maxnet for Production Support, ensuring seamless operations day and night.
Our production support services are crafted to address your specific business challenges effectively.
Round-the-clock production and business intelligence (BI) support for Enterprise Data Warehouse (EDW) systems tailored to the needs of the retail and healthcare industries. Our comprehensive services guarantee uninterrupted operations and prompt issue resolution, maintaining the reliability and performance standards critical to these sectors’ operations.
| Support Phase | L1 | L2 | L3 | L4 |
|---|---|---|---|---|
| Core Features | The first connect to register the failure. | L2 support will help in managing and resolving basic failure. | L3 support can help in managing small bug fixes. | L4 support will include all other support. |
| Primary Support |  | | | |
| Minor Enhancement |  | | | |
| Bug Fixes, Performance Tuning | | | | |
| Subject Matter Expert | | | | |
| Root Cause analyses | | | | |
| Support Model | Incidence are resolved by Onsite Team | Onshore and Offshore work as a team to resolve | Major team will work from offshore to resolve | Complete support from offshore team |
| Time zone leverage | | | | |
| When To Adopt | When requirements are not clear, and it may need to handle undefined task, this option will work | For unloading non strategic function | To offload major responsibility for support tasks | To drive incremental value to achieve business objective including enhancement and support |
| Support Hours | 8 Hr12 Hr16 Hr24 Hr | |||
| Choose No of Days for Support | Days of week5 Hr7 Hr | |||
| Point-of-failure analysis | | | | |
| Technical debt | | | | |
| Support Phase | L1 | L2 | L3 | L4 |
|---|---|---|---|---|
| Core Features | The first connect to register the failure. | L2 support will help in managing and resolving basic failure. | L3 support can help in managing small bug fixes. | L4 support will include all other support. |
| Primary Support |  |
|
|
|
| Minor Enhancement |  |
|
|
|
| Bug Fixes, Performance Tuning | |
|
|
|
| Subject Matter Expert | |
|
|
|
| Root Cause Analyses | |
|
|
|
| Support Model | Incidents are resolved by Onsite Team | Onshore and Offshore work as a team to resolve | Major team will work from offshore to resolve | Complete support from offshore team |
| Time Zone Leverage | |
|
|
|
| When To Adopt | When requirements are not clear, and it may need to handle undefined tasks, this option will work | For unloading non-strategic functions | To offload major responsibility for support tasks | To drive incremental value to achieve business objectives, including enhancement and support |
| Support Hours |
8 Hr12 Hr16 Hr24 Hr
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| Choose No of Days for Support |
Days of week5 Hr7 Hr
|
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| Point-of-failure Analysis |
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| Technical Debt | |
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